Connect Freshservice and Mural
Integrate Freshservice with Mural to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Popular Freshservice + Mural flows
Start from a real workflow other teams are already running.
Choose a trigger
Freshservice
When this happens...
- Request a new Trigger for Freshservice
Choose an action
Mural
Automatically do this!
Get murals for a room
Get Rooms of a Workspace
Create a Mural
Get murals for a workspace
Create Sticky
Create Requestor in Freshservice when New Mural in Mural
Use this flowAdd Notes to a Ticket in Freshservice when New Mural in Mural
Use this flowCreate Ticket in Freshservice when New Mural in Mural
Use this flowCreate Requestor in Freshservice when New Area in Mural
Use this flowAdd Notes to a Ticket in Freshservice when New Area in Mural
Use this flowCreate Ticket in Freshservice when New Area in Mural
Use this flowCreate Requestor in Freshservice when New Room in Mural
Use this flowAdd Notes to a Ticket in Freshservice when New Room in Mural
Use this flowCreate Ticket in Freshservice when New Room in Mural
Use this flowCreate Requestor in Freshservice when New Sticky in Mural
Use this flowSupported Triggers & Actions
Everything you can automate between Freshservice and Mural.
When this happensTriggers
A trigger is an event that starts a workflow.
New Mural
Triggers when new murals are created.
New Area
Triggers when new areas are created in your mural.
New Room
Triggers when a new room is created.
New Sticky
Triggers when new stickies are created in your mural.
Do thisActions
Action is the task that follows automatically within your Freshservice integrations.
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Add Notes to a Ticket
Creates a ticket approval request.
Create Ticket
Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.
Get murals for a room
get murals for a room
Get Rooms of a Workspace
Get rooms of a workspace by its id.
Create a Mural
Create a mural in a room.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
Learn moreAbout Mural
Mural is a digital workspace for visual collaboration, enabling teams to brainstorm, plan, and design together in real-time. It offers a variety of tools to create diagrams, flowcharts, and mind maps, making it easier to organize and share ideas.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Freshservice and Mural accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Freshservice and Mural as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Mural. No coding required.
Yes. You can set up a workflow where Freshservice triggers actions in Mural, and a separate workflow where Mural triggers actions in Freshservice. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Freshservice and Mural. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Freshservice and Mural integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
