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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Mural
Triggers when new murals are created.
New Area
Triggers when new areas are created in your mural.
New Room
Triggers when a new room is created.
New Sticky
Triggers when new stickies are created in your mural.
Do thisActions
Action is the task that follows automatically within your Freshservice integrations.
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Add Notes to a Ticket
Creates a ticket approval request.
Create Ticket
Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.
Get murals for a room
get murals for a room
Get Rooms of a Workspace
Get rooms of a workspace by its id.
Create a Mural
Create a mural in a room.
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Frequently Asked Questions
To start, connect both your Freshservice and Mural accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshservice triggers actions in Mural (or vice versa).
Absolutely. You can customize how Freshservice data is recorded in Mural. This includes choosing which data fields go into which fields of Mural, setting up custom formats, and filtering out unwanted information.
The data sync between Freshservice and Mural typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshservice and Mural. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
Learn MoreAbout Mural
Mural is a digital workspace for visual collaboration, enabling teams to brainstorm, plan, and design together in real-time. It offers a variety of tools to create diagrams, flowcharts, and mind maps, making it easier to organize and share ideas.
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