Connect Freshservice and Octane AI to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Freshservice
Choose an Action
Automatically do this!
- Request a new Action for Octane AI
Enable Integrations or automations with these events of Freshservice and Octane AI
Enable Integrations or automations with these events of Freshservice and Octane AI
Actions
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Add Notes to a Ticket
Creates a ticket approval request.
Create Ticket
Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.
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- Send for Approval acceptCreate Entry of expensesAdd Step
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Frequently Asked Questions
To start, connect both your Freshservice and Octane AI accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshservice triggers actions in Octane AI (or vice versa).
Absolutely. You can customize how Freshservice data is recorded in Octane AI. This includes choosing which data fields go into which fields of Octane AI, setting up custom formats, and filtering out unwanted information.
The data sync between Freshservice and Octane AI typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshservice and Octane AI. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
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