Connect Freshservice and Oneflow to Build Intelligent Automations

Choose a Trigger

Freshservice

When this happens...

Choose an Action

Oneflow

Automatically do this!

Enable Integrations or automations with these events of Freshservice and Oneflow

Enable Integrations or automations with these events of Freshservice and Oneflow

Actions

Create Requestor

Create Requestor

Allows you to create a Requester in Freshservice for your support domain.

Add Notes to a Ticket

Add Notes to a Ticket

Creates a ticket approval request.

Create Ticket

Create Ticket

Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.

Request a new Action for Freshservice

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Frequently Asked Questions

How do I start an integration between Freshservice and Oneflow?

To start, connect both your Freshservice and Oneflow accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshservice triggers actions in Oneflow (or vice versa).

Can we customize how data from Freshservice is recorded in Oneflow?

Absolutely. You can customize how Freshservice data is recorded in Oneflow. This includes choosing which data fields go into which fields of Oneflow, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Freshservice and Oneflow?

The data sync between Freshservice and Oneflow typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Freshservice to Oneflow?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Freshservice and Oneflow?

Yes, you can set conditional logic to control the flow of data between Freshservice and Oneflow. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.