Connect Freshservice and smartengage to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Freshservice
Choose an Action
Automatically do this!
- Request a new Action for smartengage
Enable Integrations or automations with these events of Freshservice and smartengage
Enable Integrations or automations with these events of Freshservice and smartengage
Actions
Create Ticket
Creates a new support ticket in Freshservice.
Add Note to Ticket
Adds a note to an existing ticket to provide additional information.
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
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Frequently Asked Questions
To start, connect both your Freshservice and smartengage accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshservice triggers actions in smartengage (or vice versa).
Absolutely. You can customize how Freshservice data is recorded in smartengage. This includes choosing which data fields go into which fields of smartengage, setting up custom formats, and filtering out unwanted information.
The data sync between Freshservice and smartengage typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshservice and smartengage. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
Learn MoreAbout smartengage
Engagement Automation Is The Future of Marketing. SmartEngage is an email autoresponder, Facebook messenger, and web push notification tool, which links all 3 platforms for the highest deliverability possible.
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