Connect Freshservice and SMS Partner to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Freshservice
Choose an Action
Automatically do this!
- Request a new Action for SMS Partner
Enable Integrations or automations with these events of Freshservice and SMS Partner
Enable Integrations or automations with these events of Freshservice and SMS Partner
Actions
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Add Notes to a Ticket
Creates a ticket approval request.
Create Ticket
Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.
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Frequently Asked Questions
To start, connect both your Freshservice and SMS Partner accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshservice triggers actions in SMS Partner (or vice versa).
Absolutely. You can customize how Freshservice data is recorded in SMS Partner. This includes choosing which data fields go into which fields of SMS Partner, setting up custom formats, and filtering out unwanted information.
The data sync between Freshservice and SMS Partner typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshservice and SMS Partner. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
Learn MoreAbout SMS Partner
The "SMS Partner" module proposes to effect SMS mailings automatically. You create your account, you integrate your automation and go!
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