Connect Freshservice and snapADDY to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Freshservice
Choose an Action
Automatically do this!
Create Contact Item
Update Contact Item
Ready to use Freshservice and snapADDY automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
Fetch New Contacts
Retrieve contact items added to a specified contact list since the last check, returning the newest entries first.
Do thisActions
Action is the task that follows automatically within your Freshservice integrations.
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Add Notes to a Ticket
Creates a ticket approval request.
Create Ticket
Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.
Create Contact Item
Add a new contact to a selected snapADDY contact list with personal, company, contact details, optional images, and custom fields.
Update Contact Item
Update fields of an existing contact in a specified SnapADDY contact list.
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Frequently Asked Questions
To start, connect both your Freshservice and snapADDY accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshservice triggers actions in snapADDY (or vice versa).
Absolutely. You can customize how Freshservice data is recorded in snapADDY. This includes choosing which data fields go into which fields of snapADDY, setting up custom formats, and filtering out unwanted information.
The data sync between Freshservice and snapADDY typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshservice and snapADDY. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
Learn MoreAbout snapADDY
snapADDY is a powerful tool designed to streamline contact management and data collection processes. It helps businesses efficiently capture and organize contact information, making it easier to manage leads and customer relationships.
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