Connect Freshservice and Status Hero to Build Intelligent Automations
Enable Integrations or automations with these events of Freshservice and Status Hero
Enable Integrations or automations with these events of Freshservice and Status Hero
Actions
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Add Notes to a Ticket
Creates a ticket approval request.
Create Ticket
Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.
Create Team Holiday
Creates a team-wide holiday for your team.
Record Member Absence
Records leave, vacation, or absence for a team member.
Record an Activity
Records an activity and adds it to the next check-in for a specific team member.
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Frequently Asked Questions
To start, connect both your Freshservice and Status Hero accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshservice triggers actions in Status Hero (or vice versa).
Absolutely. You can customize how Freshservice data is recorded in Status Hero. This includes choosing which data fields go into which fields of Status Hero, setting up custom formats, and filtering out unwanted information.
The data sync between Freshservice and Status Hero typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshservice and Status Hero. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
Learn MoreAbout Status Hero
Status Hero is a tool that helps teams track daily goals, activity logs, and blockers for more effective project management and communication.
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