Connect Freshservice and SurveyMars
Integrate Freshservice with SurveyMars to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create Requestor in Freshservice when When a new survey response is submitted in SurveyMars
Add Notes to a Ticket in Freshservice when When a new survey response is submitted in SurveyMars
Create Ticket in Freshservice when When a new survey response is submitted in SurveyMars
Create Requestor in Freshservice when When a new survey is created in SurveyMars
Add Notes to a Ticket in Freshservice when When a new survey is created in SurveyMars
Popular Freshservice + SurveyMars flows
Start from a real workflow other teams are already running.
Choose a trigger
Freshservice
When this happens...
- Request a new Trigger for Freshservice
Choose an action
SurveyMars
Automatically do this!
Create Contact Group
Create Survey From Template
Create Survey with AI
Get AI-Created Survey Details
Find Surveys
List Users
Create Contact
Pause Survey
Publish Survey
Create Requestor in Freshservice when When a new survey response is submitted in SurveyMars
Use this flowAdd Notes to a Ticket in Freshservice when When a new survey response is submitted in SurveyMars
Use this flowCreate Ticket in Freshservice when When a new survey response is submitted in SurveyMars
Use this flowCreate Requestor in Freshservice when When a new survey is created in SurveyMars
Use this flowAdd Notes to a Ticket in Freshservice when When a new survey is created in SurveyMars
Use this flowCreate Ticket in Freshservice when When a new survey is created in SurveyMars
Use this flowSupported Triggers & Actions
Everything you can automate between Freshservice and SurveyMars.
When this happensTriggers
A trigger is an event that starts a workflow.
When a new survey response is submitted
Runs the workflow automatically whenever a new response is submitted to a survey.
When a new survey is created
Runs the workflow automatically whenever a new survey is created in the account.
Do thisActions
Action is the task that follows automatically within your Freshservice integrations.
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Add Notes to a Ticket
Creates a ticket approval request.
Create Ticket
Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.
Create Contact Group
Create one or more contact groups by name, optionally assigning a parent group.
Create Survey From Template
Create a new survey from an existing template.
Create Survey with AI
Use AI to generate a ready-to-use survey from a title, purpose, language, number of questions, and survey type.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
Learn moreAbout SurveyMars
SurveyMars is a comprehensive platform designed to create, distribute, and analyze surveys with ease. It offers robust tools for gathering insights and feedback, making it ideal for businesses, educators, and researchers.
Learn moreFrequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Freshservice and SurveyMars accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Freshservice and SurveyMars as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach SurveyMars. No coding required.
Yes. You can set up a workflow where Freshservice triggers actions in SurveyMars, and a separate workflow where SurveyMars triggers actions in Freshservice. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Freshservice and SurveyMars. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Freshservice and SurveyMars integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
