Connect Freshservice and Swiftype to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Freshservice
Choose an Action
Automatically do this!
Create Document
Use the Built-in Integrations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Document
Triggered when a new document is added to the Swiftype index.
Do thisActions
Action is the task that follows automatically within your Freshservice integrations.
Create Ticket
Creates a new support ticket in Freshservice.
Add Note to Ticket
Adds a note to an existing ticket to provide additional information.
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Create Document
Adds a new document to the Swiftype index.
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Frequently Asked Questions
To start, connect both your Freshservice and Swiftype accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshservice triggers actions in Swiftype (or vice versa).
Absolutely. You can customize how Freshservice data is recorded in Swiftype. This includes choosing which data fields go into which fields of Swiftype, setting up custom formats, and filtering out unwanted information.
The data sync between Freshservice and Swiftype typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshservice and Swiftype. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
Learn MoreAbout Swiftype
Swiftype is a powerful search platform that provides advanced search capabilities for websites and applications. It offers customizable search solutions that enhance user experience by delivering relevant search results quickly and efficiently.
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