Connect Freshservice and Sympla to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Freshservice
Choose an Action
Automatically do this!
- Request a new Action for Sympla
Ready to use Freshservice and Sympla automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Event
Fetch events that were created or updated since the last check.
New Orders
Fetch ticket orders for the selected Sympla event that were created since the last check.
Do thisActions
Action is the task that follows automatically within your Freshservice integrations.
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Add Notes to a Ticket
Creates a ticket approval request.
Create Ticket
Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.
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Frequently Asked Questions
To start, connect both your Freshservice and Sympla accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshservice triggers actions in Sympla (or vice versa).
Absolutely. You can customize how Freshservice data is recorded in Sympla. This includes choosing which data fields go into which fields of Sympla, setting up custom formats, and filtering out unwanted information.
The data sync between Freshservice and Sympla typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshservice and Sympla. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
Learn MoreAbout Sympla
Sympla is a comprehensive platform for event management and ticketing, offering tools to organize, promote, and manage events of all sizes. It provides features for ticket sales, attendee management, and event promotion, making it ideal for event organizers and marketers.
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