Connect Freshservice and TestMonitor to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Freshservice
Choose an Action
Automatically do this!
Create issue
Update issue
List issues
List Projects
List Test Results
Create test result
Ready to use Freshservice and TestMonitor automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
Fetch New Issues
Retrieve issues created in the selected project since the previous check.
New Test Result
Fetches test results created since the last check for the selected project in TestMonitor.
Do thisActions
Action is the task that follows automatically within your Freshservice integrations.
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Add Notes to a Ticket
Creates a ticket approval request.
Create Ticket
Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.
Create issue
Create a new TestMonitor issue in a selected project with title, description, status, priority, assignee, tags, linked test results, attachments, and custom fields.
Update issue
Update a TestMonitor issue's title, description, status, priority, assignee, tags, linked test results, or custom fields.
List issues
Retrieve issues from a selected project with optional search, filters, sorting, related data, and pagination.
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Frequently Asked Questions
To start, connect both your Freshservice and TestMonitor accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshservice triggers actions in TestMonitor (or vice versa).
Absolutely. You can customize how Freshservice data is recorded in TestMonitor. This includes choosing which data fields go into which fields of TestMonitor, setting up custom formats, and filtering out unwanted information.
The data sync between Freshservice and TestMonitor typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshservice and TestMonitor. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
Learn MoreAbout TestMonitor
TestMonitor is a test management application that allows you to design, plan, and run user acceptance tests.
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