Connect Freshservice and trail to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Freshservice
Choose an Action
Automatically do this!
- Request a new Action for trail
Enable Integrations or automations with these events of Freshservice and trail
Enable Integrations or automations with these events of Freshservice and trail
Actions
Create Ticket
Creates a new support ticket in Freshservice.
Add Note to Ticket
Adds a note to an existing ticket to provide additional information.
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
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Frequently Asked Questions
To start, connect both your Freshservice and trail accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshservice triggers actions in trail (or vice versa).
Absolutely. You can customize how Freshservice data is recorded in trail. This includes choosing which data fields go into which fields of trail, setting up custom formats, and filtering out unwanted information.
The data sync between Freshservice and trail typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshservice and trail. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
Learn MoreAbout trail
Trail is a checklist and compliance app to guide hospitality teams through their day
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