Connect Freshservice and vonage-business-communications to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Freshservice
Choose an Action
Automatically do this!
- Request a new Action for vonage-business-communications
Enable Integrations or automations with these events of Freshservice and vonage-business-communications
Enable Integrations or automations with these events of Freshservice and vonage-business-communications
Actions
Create Ticket
Creates a new support ticket in Freshservice.
Add Note to Ticket
Adds a note to an existing ticket to provide additional information.
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
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Frequently Asked Questions
To start, connect both your Freshservice and vonage-business-communications accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshservice triggers actions in vonage-business-communications (or vice versa).
Absolutely. You can customize how Freshservice data is recorded in vonage-business-communications. This includes choosing which data fields go into which fields of vonage-business-communications, setting up custom formats, and filtering out unwanted information.
The data sync between Freshservice and vonage-business-communications typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshservice and vonage-business-communications. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
Learn MoreAbout vonage-business-communications
The Vonage Business Communications desktop and mobile applications are flexible cloud solutions that offer advanced features like click-to-call and call recording to help businesses of any size stay connected, productive, and compliant.
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