Connect Freshservice and webify to Build Intelligent Automations

Choose a Trigger

Freshservice

When this happens...

Choose an Action

webify

Automatically do this!

Enable Integrations or automations with these events of Freshservice and webify

Enable Integrations or automations with these events of Freshservice and webify

Actions

Create Requestor

Create Requestor

Allows you to create a Requester in Freshservice for your support domain.

Add Notes to a Ticket

Add Notes to a Ticket

Creates a ticket approval request.

Create Ticket

Create Ticket

Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.

Request a new Action for Freshservice

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Frequently Asked Questions

How do I start an integration between Freshservice and webify?

To start, connect both your Freshservice and webify accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshservice triggers actions in webify (or vice versa).

Can we customize how data from Freshservice is recorded in webify?

Absolutely. You can customize how Freshservice data is recorded in webify. This includes choosing which data fields go into which fields of webify, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Freshservice and webify?

The data sync between Freshservice and webify typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Freshservice to webify?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Freshservice and webify?

Yes, you can set conditional logic to control the flow of data between Freshservice and webify. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.