Connect Gladia AI and Deskpro to Build Intelligent Automations
Ready to use Gladia AI and Deskpro automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Organization
This trigger checks for newly created organizations in Deskpro on a scheduled interval (e.g., every 5 or 15 minutes).
New Person Added
This trigger automatically checks for new people (users) added to your Deskpro account on a regular schedule (e.g., every 5 or 15 minutes).
New Ticket
Checks for any new ticket created
New Task
This trigger checks for newly created tasks in Deskpro.
Do thisActions
Action is the task that follows automatically within your Gladia AI integrations.
Create Transcription
Creates a Transcription.
Delete Transciption
Delete an Existing Transcription.
Create Brand
Create a Breand in Deskpro
Create Ticket
Create a new Deskpro support ticket with subject, requester email, message (HTML or text), context (agent/user), and status.
Create Organization
Create a new organization in Deskpro, optionally setting parent org, labels, summary, picture, phone number, and primary contact.
Find Ticket
Retrieve tickets from Deskpro using a query string.
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Frequently Asked Questions
To start, connect both your Gladia AI and Deskpro accounts to viaSocket. Once connected, you can set up a workflow where an event in Gladia AI triggers actions in Deskpro (or vice versa).
Absolutely. You can customize how Gladia AI data is recorded in Deskpro. This includes choosing which data fields go into which fields of Deskpro, setting up custom formats, and filtering out unwanted information.
The data sync between Gladia AI and Deskpro typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Gladia AI and Deskpro. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Gladia AI
Gladia AI is a cutting-edge platform that leverages artificial intelligence to provide advanced solutions for various industries. It offers tools and services that enhance productivity, automate processes, and deliver insightful analytics, making it an essential resource for businesses looking to integrate AI into their operations.
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