Connect Google Business Profile and LiveChat to Build Intelligent Automations
Choose a Trigger
When this happens...
New Review Posted
Choose an Action
Automatically do this!
- Request a new Action for LiveChat
Ready to use Google Business Profile and LiveChat automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Review Posted
Runs when a new review is posted on your Google Business Profile.
New Chat
Triggers when the chat is started.
Finished Chat
Triggers when the chat is ended.
Chat Changed
Triggers when the tag list for a chat was changed.
Do thisActions
Action is the task that follows automatically within your Google Business Profile integrations.
Create Local Post
Creates a new local post associated with the specified location, and returns it.
Reply To Review
Post a response to a review
Delete Local Post
Delete a local post
List All Locations
Get all business locations
List All Reviews
Get all reviews for a location
Update Business Profile Post
Edit a Business Profile post
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Frequently Asked Questions
To start, connect both your Google Business Profile and LiveChat accounts to viaSocket. Once connected, you can set up a workflow where an event in Google Business Profile triggers actions in LiveChat (or vice versa).
Absolutely. You can customize how Google Business Profile data is recorded in LiveChat. This includes choosing which data fields go into which fields of LiveChat, setting up custom formats, and filtering out unwanted information.
The data sync between Google Business Profile and LiveChat typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Google Business Profile and LiveChat. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Google Business Profile
Google Business Profile is a free Google service that helps businesses manage how they appear in Google Search and Maps, engage customers with reviews and updates, and share business details such as hours, services, photos, and booking options.
Learn MoreAbout LiveChat
LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.
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