Connect Google Chat and Freshservice to Build Intelligent Automations
Ready to use Google Chat and Freshservice automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Message
Trigger when a new message received/sent in google chat space.
Do thisActions
Action is the task that follows automatically within your Google Chat integrations.
Send Message
Sends a message to a specified Google Chat space.
Create a Card Message
create a card message to a specified Google Chat space.
List all Messages
Retrieve a list of messages .
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Add Notes to a Ticket
Creates a ticket approval request.
Create Ticket
Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.
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Frequently Asked Questions
To start, connect both your Google Chat and Freshservice accounts to viaSocket. Once connected, you can set up a workflow where an event in Google Chat triggers actions in Freshservice (or vice versa).
Absolutely. You can customize how Google Chat data is recorded in Freshservice. This includes choosing which data fields go into which fields of Freshservice, setting up custom formats, and filtering out unwanted information.
The data sync between Google Chat and Freshservice typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Google Chat and Freshservice. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Google Chat
Google Chat, bringing powerful features directly to your conversations. Whether you're working in a team, managing projects, or coordinating with clients, helps you stay organized, streamline communication, and boost productivity.
Learn MoreAbout Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
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