Connect Groove and Zoho Flow to Build Intelligent Automations

Choose a Trigger

Groove

When this happens...

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Zoho Flow

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Enable Integrations or automations with these events of Groove and Zoho Flow

Enable Integrations or automations with these events of Groove and Zoho Flow

Triggers

Ticket Closed

Ticket Closed

Triggers when a ticket is closed

Ticket Tagged

Ticket Tagged

Triggers when a ticket is tagged

Ticket Priority Changed

Ticket Priority Changed

Triggers when a ticket's priority is change

Ticket Started

Ticket Started

Triggers when a new ticket is created.

Ticket Opened

Ticket Opened

Triggers when a ticket is opened.

Ticket Moved

Ticket Moved

Triggers when a ticket is moved to a different mailbox.

Actions

Create New

Create New

Starts a new ticket for your customer

Change Ticket State

Change Ticket State

Changes the state of a ticket, e.g. from "opened" to "closed".

Reopen Ticket

Reopen Ticket

Changes the state of a ticket to "opened".

Close Ticket

Close Ticket

Changes the state of a ticket to "closed

Change Assigned Agent

Change Assigned Agent

Assigns an agent to a ticket.

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Frequently Asked Questions

How do I start an integration between Groove and Zoho Flow?

To start, connect both your Groove and Zoho Flow accounts to viaSocket. Once connected, you can set up a workflow where an event in Groove triggers actions in Zoho Flow (or vice versa).

Can we customize how data from Groove is recorded in Zoho Flow?

Absolutely. You can customize how Groove data is recorded in Zoho Flow. This includes choosing which data fields go into which fields of Zoho Flow, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Groove and Zoho Flow?

The data sync between Groove and Zoho Flow typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Groove to Zoho Flow?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Groove and Zoho Flow?

Yes, you can set conditional logic to control the flow of data between Groove and Zoho Flow. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

Groove

About Groove

Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.

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Zoho Flow

About Zoho Flow

Zoho Flow is an integration platform that helps automate workflows by connecting various apps and services. It allows users to create complex workflows with a simple drag-and-drop interface, enabling seamless data flow between different applications.

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