
When this happens...
New Ticket

Automatically do this!
Upload a Document for Parsing
Create a Collection
Create a Workspace
Create a New Organization
Update a Workspace
Update an Organization
Delete a Collection
Update a Collection
Delete an Organization
Delete a Workspace
When this happensTriggers
A trigger is an event that starts a workflow.
Runs when new ticket is created
Triggers when a document get validated
When a document get rejected
Action is the task that follows automatically within your HappyFox integrations.
Create a ticket
List help desk categories
List ticket priority levels
List support agents
List all help desk contacts
Upload a new document for parsing.
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To start, connect both your HappyFox and Affinda accounts to viaSocket. Once connected, you can set up a workflow where an event in HappyFox triggers actions in Affinda (or vice versa).
Absolutely. You can customize how HappyFox data is recorded in Affinda. This includes choosing which data fields go into which fields of Affinda, setting up custom formats, and filtering out unwanted information.
The data sync between HappyFox and Affinda typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between HappyFox and Affinda. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
HappyFox is a customer support, ticket support software that ensures lowest response time for all your customers queries. A really simple help desk!
Learn MoreAffinda is an AI-powered Document Parsing solution provider for the automation of high-volume document workflow including emails, contracts, invoices, forms, financial statements, and more.
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