Connect Help Scout and 2Chat
Integrate Help Scout with 2Chat to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create Contact in 2Chat when Conversation Assigned in Help Scout
Create WhatsApp Channel in 2Chat when Conversation Assigned in Help Scout
List All Contacts from 2Chat when Conversation Assigned in Help Scout
List WhatsApp Numbers from 2Chat when Conversation Assigned in Help Scout
Get WhatsApp Messages from 2Chat when Conversation Assigned in Help Scout
Popular Help Scout + 2Chat flows
Start from a real workflow other teams are already running.
Choose a trigger
Help Scout
When this happens...
Conversation Assigned
Tags Updated
Update Customer
Note Created
Tag Created
Choose an action
2Chat
Automatically do this!
Create Contact
Create WhatsApp Channel
List All Contacts
List WhatsApp Numbers
Get WhatsApp Messages
Check Phone Number on WhatsApp
Get WhatsApp Groups
Set WhatsApp About
Set WhatsApp Profile Picture
Send WhatsApp Message
Send WhatsApp Group Message
Add WhatsApp Business Product
Check Phone Number On WhatsApp
Create WhatsApp Group
Add Participants to a WhatsApp Group
Remove Participant from WhatsApp Group
Update Contact
Delete Contact
Search Contacts
Get WhatsApp Messages by Phone Number
List Group Participants
Create Contact in 2Chat when Conversation Assigned in Help Scout
Use this flowCreate WhatsApp Channel in 2Chat when Conversation Assigned in Help Scout
Use this flowList All Contacts from 2Chat when Conversation Assigned in Help Scout
Use this flowList WhatsApp Numbers from 2Chat when Conversation Assigned in Help Scout
Use this flowGet WhatsApp Messages from 2Chat when Conversation Assigned in Help Scout
Use this flowCheck Phone Number on WhatsApp on WhatsApp via 2Chat when Conversation Assigned in Help Scout
Use this flowGet WhatsApp Groups from 2Chat when Conversation Assigned in Help Scout
Use this flowSet WhatsApp About in 2Chat when Conversation Assigned in Help Scout
Use this flowSet WhatsApp Profile Picture in 2Chat when Conversation Assigned in Help Scout
Use this flowSend WhatsApp Message via 2Chat when Conversation Assigned in Help Scout
Use this flowSupported Triggers & Actions
Everything you can automate between Help Scout and 2Chat.
When this happensTriggers
A trigger is an event that starts a workflow.
Conversation Assigned
Triggers when a conversation is assigned to agent.
Tags Updated
Triggers when conversation tags are updated.
Update Customer
triggers when a customer is updated
Note Created
Triggers when a note is created
Tag Created
Triggers when tag is created
New WhatsApp Message
Runs when a new WhatsApp message is received for a selected WhatsApp number.
Do thisActions
Action is the task that follows automatically within your Help Scout integrations.
Delete Customer
This action deletes the customer .
Create Email
This actions creates a new email
Delete Email
Deletes the email of a customer.
Create Phone
This action creates the contact.
Create Contact
Creates a new contact with phone, WhatsApp, email, or address details (at least one required).
Create WhatsApp Channel
Create a new WhatsApp channel by providing phone number and friendly name.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Help Scout
Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn moreSimilar apps
About 2Chat
2Chat is a conversational commerce automation tool for WhatsApp, Instagram, Messenger, and SMS.
Learn more
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Help Scout and 2Chat accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Help Scout and 2Chat as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach 2Chat. No coding required.
Yes. You can set up a workflow where Help Scout triggers actions in 2Chat, and a separate workflow where 2Chat triggers actions in Help Scout. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Help Scout and 2Chat. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Help Scout and 2Chat integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
