Connect Help Scout and Chatwork
Integrate Help Scout with Chatwork to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Send Message via Chatwork when Conversation Assigned in Help Scout
Get Chat Members from Chatwork when Conversation Assigned in Help Scout
Add a task to a chat in Chatwork when Conversation Assigned in Help Scout
Update Chat Room in Chatwork when Conversation Assigned in Help Scout
Send Message via Chatwork when Tags Updated in Help Scout
Popular Help Scout + Chatwork flows
Start from a real workflow other teams are already running.
Choose a trigger
Help Scout
When this happens...
Conversation Assigned
Tags Updated
Update Customer
Note Created
Tag Created
Choose an action
Chatwork
Automatically do this!
Send Message
Get Chat Members
Add a task to a chat
Update Chat Room
Send Message via Chatwork when Conversation Assigned in Help Scout
Use this flowGet Chat Members from Chatwork when Conversation Assigned in Help Scout
Use this flowAdd a task to a chat in Chatwork when Conversation Assigned in Help Scout
Use this flowUpdate Chat Room in Chatwork when Conversation Assigned in Help Scout
Use this flowSend Message via Chatwork when Tags Updated in Help Scout
Use this flowGet Chat Members from Chatwork when Tags Updated in Help Scout
Use this flowAdd a task to a chat in Chatwork when Tags Updated in Help Scout
Use this flowUpdate Chat Room in Chatwork when Tags Updated in Help Scout
Use this flowSend Message via Chatwork when Update Customer in Help-scout
Use this flowGet Chat Members from Chatwork when Update Customer in Help-scout
Use this flowSupported Triggers & Actions
Everything you can automate between Help Scout and Chatwork.
When this happensTriggers
A trigger is an event that starts a workflow.
Conversation Assigned
Triggers when a conversation is assigned to agent.
Tags Updated
Triggers when conversation tags are updated.
Update Customer
triggers when a customer is updated
Note Created
Triggers when a note is created
Tag Created
Triggers when tag is created
New Message in a Room
Triggers when new message is created in Room.
Do thisActions
Action is the task that follows automatically within your Help Scout integrations.
Delete Customer
This action deletes the customer .
Create Email
This actions creates a new email
Delete Email
Deletes the email of a customer.
Create Phone
This action creates the contact.
Send Message
Sends a new message to a specific group chat in ChatWork.
Get Chat Members
Get members of a chat room.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Help Scout
Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn moreSimilar apps
About Chatwork
Chatwork is a collaborative platform designed to streamline communication and project management within teams. It offers features such as group chat, task management, file sharing, and video calls to enhance productivity and foster seamless collaboration.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Help Scout and Chatwork accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Help Scout and Chatwork as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Chatwork. No coding required.
Yes. You can set up a workflow where Help Scout triggers actions in Chatwork, and a separate workflow where Chatwork triggers actions in Help Scout. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Help Scout and Chatwork. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Help Scout and Chatwork integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
