Connect Help Scout and Doubletick
Integrate Help Scout with Doubletick to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Send WhatsApp Message in Doubletick when Conversation Assigned in Help Scout
Send WhatsApp Media Message in Doubletick when Conversation Assigned in Help Scout
Send WhatsApp Template Message in Doubletick when Conversation Assigned in Help Scout
Create a new group in Doubletick when Conversation Assigned in Help Scout
Add a member to a group in Doubletick when Conversation Assigned in Help Scout
Popular Help Scout + Doubletick flows
Start from a real workflow other teams are already running.
Choose a trigger
Help Scout
When this happens...
Conversation Assigned
Tags Updated
Update Customer
Note Created
Tag Created
Choose an action
Doubletick
Automatically do this!
Send WhatsApp Message
Send WhatsApp Media Message
Send WhatsApp Template Message
Create a new group
Add a member to a group
Delete a group
Get Customer Details
Add Tag to a Customer
Delete a Template
Assign team member to chat
Unssign team member from a chat
Logout a team member
Get wallet balance
Send WhatsApp Message in Doubletick when Conversation Assigned in Help Scout
Use this flowSend WhatsApp Media Message in Doubletick when Conversation Assigned in Help Scout
Use this flowSend WhatsApp Template Message in Doubletick when Conversation Assigned in Help Scout
Use this flowCreate a new group in Doubletick when Conversation Assigned in Help Scout
Use this flowAdd a member to a group in Doubletick when Conversation Assigned in Help Scout
Use this flowDelete a group in Doubletick when Conversation Assigned in Help Scout
Use this flowGet Customer Details in Doubletick when Conversation Assigned in Help Scout
Use this flowAdd Tag to a Customer in Doubletick when Conversation Assigned in Help Scout
Use this flowDelete a Template in Doubletick when Conversation Assigned in Help Scout
Use this flowAssign team member to chat in Doubletick when Conversation Assigned in Help Scout
Use this flowSupported Triggers & Actions
Everything you can automate between Help Scout and Doubletick.
When this happensTriggers
A trigger is an event that starts a workflow.
Conversation Assigned
Triggers when a conversation is assigned to agent.
Tags Updated
Triggers when conversation tags are updated.
Update Customer
triggers when a customer is updated
Note Created
Triggers when a note is created
Tag Created
Triggers when tag is created
Do thisActions
Action is the task that follows automatically within your Help Scout integrations.
Delete Customer
This action deletes the customer .
Create Email
This actions creates a new email
Delete Email
Deletes the email of a customer.
Create Phone
This action creates the contact.
Send WhatsApp Message
Send a WhatsApp Message to a Contact
Send WhatsApp Media Message
Send WhatsApp Media Message
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Help Scout
Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn moreSimilar apps
About Doubletick
Doubletick is an email tracking tool that allows users to see when their emails have been read. It integrates seamlessly with popular email clients to enhance communication tracking.
Learn more
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Help Scout and Doubletick accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Help Scout and Doubletick as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Doubletick. No coding required.
Yes. You can set up a workflow where Help Scout triggers actions in Doubletick, and a separate workflow where Doubletick triggers actions in Help Scout. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Help Scout and Doubletick. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Help Scout and Doubletick integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
