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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Job
Triggers when new job is created.
Do thisActions
Action is the task that follows automatically within your Helpwise integrations.
Assign Conversation
Assign Conversation to User
Add Note
Adds a Note in the Conversation
Create Contact
Create your contact in Helpwise from your favorite app.
Import Job
Import a job.
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Frequently Asked Questions
To start, connect both your Helpwise and CARTO accounts to viaSocket. Once connected, you can set up a workflow where an event in Helpwise triggers actions in CARTO (or vice versa).
Absolutely. You can customize how Helpwise data is recorded in CARTO. This includes choosing which data fields go into which fields of CARTO, setting up custom formats, and filtering out unwanted information.
The data sync between Helpwise and CARTO typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Helpwise and CARTO. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Helpwise
Helpwise is a collaborative shared inbox platform designed to streamline team communication and enhance customer support. It allows teams to manage emails, SMS, WhatsApp, and other communication channels from a single interface, improving efficiency and response times.
Learn MoreAbout CARTO
CARTO is a powerful platform for location intelligence and spatial data analysis. It enables users to visualize, analyze, and gain insights from geospatial data, making it an essential tool for businesses and organizations looking to leverage location-based data for decision-making and strategic planning.
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