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Helpwise
Hana
Actions and Triggers
When this happensTriggers
Inbound Email
Triggers when a new email received in Helpwise.
Assigned in a Conversation
Triggers when your team member assigned you in a conversation.
New Report Group
Triggers when a new Report Group is created.
New Report Group Message
Triggers when a new Report Group Message is added to a particular group.
New Integration Group Space
Triggers when Hana is added to a new group space in Chat.
Do thisActions
Create Contact
Create your contact in Helpwise from your favorite app.
Add Note
Adds a Note in the Conversation
Assign Conversation
Assign Conversation to User
Send an Email
This Action will send the Email from Helpwise.
Create Google Chat Message
Hana will create a Google Chat message in the specified space
Create Report Group Message
Creates a report group message in Hana system that you can QnA over later such that Hana acts as your POC.
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Frequently Asked Questions
About Helpwise
Helpwise is a collaborative shared inbox platform designed to streamline team communication and enhance customer support. It allows teams to manage emails, SMS, WhatsApp, and other communication channels from a single interface, improving efficiency and response times.
Learn MoreAbout Hana
Hana is a comprehensive platform designed to streamline business operations through advanced technology solutions. It offers a range of services that cater to various business needs, enhancing productivity and efficiency.
Learn More