Connect Helpwise and Hive to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Helpwise
Choose an Action
Automatically do this!
Create Action for Project
Create Message
Copy Project
Update Action
Create Action for WorkSpace
Trigger Action Temaplate
Create Project
List Users
List Workspaces
Ready to use Helpwise and Hive automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Action
Retrieve actions in the selected project created since the specified time.
Updated Action
Retrieve actions from the selected project in a workspace that were modified within the past specified minutes.
Do thisActions
Action is the task that follows automatically within your Helpwise integrations.
Assign Conversation
Assign Conversation to User
Add Note
Adds a Note in the Conversation
Create Contact
Create your contact in Helpwise from your favorite app.
Create Action for Project
Create a new action (task) in a selected Hive project and set its scheduled date.
Create Message
Post a new message to a Hive workspace group (container), with optional sender name, picture, and message color.
Copy Project
Create a new project in the selected workspace by copying an existing project's settings; optionally include dates, assignees, and action statuses.
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Frequently Asked Questions
To start, connect both your Helpwise and Hive accounts to viaSocket. Once connected, you can set up a workflow where an event in Helpwise triggers actions in Hive (or vice versa).
Absolutely. You can customize how Helpwise data is recorded in Hive. This includes choosing which data fields go into which fields of Hive, setting up custom formats, and filtering out unwanted information.
The data sync between Helpwise and Hive typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Helpwise and Hive. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Helpwise
Helpwise is a collaborative shared inbox platform designed to streamline team communication and enhance customer support. It allows teams to manage emails, SMS, WhatsApp, and other communication channels from a single interface, improving efficiency and response times.
Learn MoreAbout Hive
Hive is a powerful project management and collaboration platform designed to help teams work more efficiently. With features like task management, messaging, file sharing, and analytics, Hive streamlines workflows and enhances productivity.
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