Full list

Supported Triggers & Actions

Everything you can automate between Heltar and Help Scout.

When this happensTriggers

A trigger is an event that starts a workflow.

New Client Is Created

New Client Is Created

Runs when a new client is created.

Conversation Assigned

Conversation Assigned

Triggers when a conversation is assigned to agent.

Tags Updated

Tags Updated

Triggers when conversation tags are updated.

Update Customer

Update Customer

triggers when a customer is updated

Note Created

Note Created

Triggers when a note is created

Tag Created

Tag Created

Triggers when tag is created

Request a new Trigger for Heltar

Do thisActions

Action is the task that follows automatically within your Heltar integrations.

List All Campaigns

List All Campaigns

Retrieve the list of all campaign

List All Clients

List All Clients

Retrieve the list of all clients

List All Templates

List All Templates

Retrieve the list of all templates

Create or Update Client

Create or Update Client

Create or update client record

Fetch Client Messages

Fetch Client Messages

This will fetch all the messages of a particular client.

Send Text Message hold

Send Text Message hold

Send text messages allow to your clients.

How to build your first workflow with viaSocket
2-Minute Guide

Learn how to build your first workflow

Follow a simple walkthrough to create, test, and launch your first automation.

  1. 1

    Connect your apps

    Link the apps you want to automate.

  2. 2

    Configure your workflow

    Set up triggers, actions, and map your data.

  3. 3

    Test & publish

    Test your workflow and publish it.

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Just describe the task in plain English. Viasocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.

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Integrations Heltar
Heltar + Help Scout
Heltar logo

About Heltar

Heltar is a cutting-edge platform designed to revolutionize the way businesses manage their operations and enhance productivity. With a focus on seamless integration and user-friendly interfaces, Heltar provides tools and solutions that cater to various business needs, ensuring efficient workflow management and improved collaboration.

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Integrations Help Scout
Help Scout + Heltar
Help Scout logo

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

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Frequently Asked Questions

How do I connect Heltar and Help Scout?

Sign up for a free viaSocket account, then authorize both your Heltar and Help Scout accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.

Does this integration work in real time?

Yes. viaSocket uses instant triggers where available, so data moves between Heltar and Help Scout as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.

Can I control which data gets sent from Heltar to Help Scout?

Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Help Scout. No coding required.

Can the integration run in both directions?

Yes. You can set up a workflow where Heltar triggers actions in Help Scout, and a separate workflow where Help Scout triggers actions in Heltar. Both run independently and in real time.

What happens if a step in the workflow fails?

viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.

Is viaSocket free to use?

Yes, there is a free plan that covers basic workflows between Heltar and Help Scout. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.

Do I need to know how to code to set this up?

No. The entire Heltar and Help Scout integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.