Connect LiveChat and alertdesk to Build Intelligent Automations
Enable Integrations or automations with these events of LiveChat and alertdesk
Enable Integrations or automations with these events of LiveChat and alertdesk
Triggers
New Chat
Triggers when the chat is started.
Finished Chat
Triggers when the chat is ended.
Chat Changed
Triggers when the tag list for a chat was changed.
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Frequently Asked Questions
To start, connect both your LiveChat and alertdesk accounts to viaSocket. Once connected, you can set up a workflow where an event in LiveChat triggers actions in alertdesk (or vice versa).
Absolutely. You can customize how LiveChat data is recorded in alertdesk. This includes choosing which data fields go into which fields of alertdesk, setting up custom formats, and filtering out unwanted information.
The data sync between LiveChat and alertdesk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between LiveChat and alertdesk. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About LiveChat
LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.
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About alertdesk
Put your mind at ease with Alertdesk. We monitor your site 24/7 and notify you instantly if downtime or performance problems should occur.
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