Connect LiveChat and Better Stack to Build Intelligent Automations
Choose a Trigger
When this happens...
New Chat
Finished Chat
Chat Changed
Choose an Action
Automatically do this!
Resolve Incident
Add Incident Comment
Acknowledge Incident
Create Incident
Ready to use LiveChat and Better Stack automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Chat
Triggers when the chat is started.
Finished Chat
Triggers when the chat is ended.
Chat Changed
Triggers when the tag list for a chat was changed.
Incident Is Updated
Runs when incident is updated
New Comments on an Incident
Retrieve comments added to a specified incident within the last X minutes (default 15), returning newest first.
Do thisActions
Action is the task that follows automatically within your LiveChat integrations.
Resolve Incident
Mark an incident as resolved
Add Incident Comment
Post a comment on an incident
Acknowledge Incident
Acknowledge an incident
Create Incident
Create a new incident
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Frequently Asked Questions
To start, connect both your LiveChat and Better Stack accounts to viaSocket. Once connected, you can set up a workflow where an event in LiveChat triggers actions in Better Stack (or vice versa).
Absolutely. You can customize how LiveChat data is recorded in Better Stack. This includes choosing which data fields go into which fields of Better Stack, setting up custom formats, and filtering out unwanted information.
The data sync between LiveChat and Better Stack typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between LiveChat and Better Stack. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About LiveChat
LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.
Learn MoreAbout Better Stack
Better Stack is a tool to provide reliable monitoring with voice calls and beautiful on-call scheduling. Configure everything in just 3 minutes, free plan included!
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