Connect LiveChat and Konnect Insights to Build Intelligent Automations
Choose a Trigger
When this happens...
New Chat
Finished Chat
Chat Changed
Choose an Action
Automatically do this!
- Request a new Action for Konnect Insights
Enable Integrations or automations with these events of LiveChat and Konnect Insights
Enable Integrations or automations with these events of LiveChat and Konnect Insights
Triggers
New Chat
Triggers when the chat is started.
Finished Chat
Triggers when the chat is ended.
Chat Changed
Triggers when the tag list for a chat was changed.
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Frequently Asked Questions
To start, connect both your LiveChat and Konnect Insights accounts to viaSocket. Once connected, you can set up a workflow where an event in LiveChat triggers actions in Konnect Insights (or vice versa).
Absolutely. You can customize how LiveChat data is recorded in Konnect Insights. This includes choosing which data fields go into which fields of Konnect Insights, setting up custom formats, and filtering out unwanted information.
The data sync between LiveChat and Konnect Insights typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between LiveChat and Konnect Insights. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About LiveChat
LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.
Learn MoreAbout Konnect Insights
Konnect Insights is a social listening and analytics platform that gives you data from social platforms and web. Data is fetched based on keywords and social profiles. Get the power of social Listening with this integration.
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