Connect LiveChat and Zoho Desk
Integrate LiveChat with Zoho Desk to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Popular LiveChat + Zoho Desk flows
Start from a real workflow other teams are already running.
Choose a trigger
LiveChat
When this happens...
New Chat
Finished Chat
Chat Changed
Choose an action
Zoho Desk
Automatically do this!
Update Contact
Find a Contact
Search Ticket
Add Attachment
Add a Comment
Create a Account
Create Contact
Send E-Mail Reply
Update Ticket
Create Ticket
Get Ticket Details
List Tickets
Get Thread Detail by Ticket Id
Search Ticket in Zoho Desk when New Chat in Livechat
Use this flowSend E-Mail Reply via Zoho Desk when Finished Chat in Livechat
Use this flowAdd Attachment to Zoho Desk when Finished Chat in Livechat
Use this flowFind a Contact in Zoho Desk when New Chat in Livechat
Use this flowFind a Contact in Zoho Desk when Finished Chat in Livechat
Use this flowFind a Contact in Zoho Desk when Chat Changed in Livechat
Use this flowUpdate Ticket in Zoho Desk when Chat Changed in Livechat
Use this flowAdd a Comment in Zoho Desk when Finished Chat in Livechat
Use this flowSend E-Mail Reply via Zoho Desk when Chat Changed in Livechat
Use this flowAdd Attachment to Zoho Desk when New Chat in Livechat
Use this flowSupported Triggers & Actions
Everything you can automate between LiveChat and Zoho Desk.
When this happensTriggers
A trigger is an event that starts a workflow.
New Chat
Triggers when the chat is started.
Finished Chat
Triggers when the chat is ended.
Chat Changed
Triggers when the tag list for a chat was changed.
Contact Updated
Triggers when a contact's details are updated.
New Task
Triggers when a new task is created in Zoho Desk.
Task Updated
Triggers when an existing task is updated.
Do thisActions
Action is the task that follows automatically within your LiveChat integrations.
Update Contact
Updates information for an existing contact.
Find a Contact
Find a contact by its email.
Search Ticket
Search Ticket by ticket number
Add Attachment
Add attachment to a ticket
Add a Comment
Add a comment to a ticket
Create a Account
Creates a new accounts
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About LiveChat
LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.
Learn moreSimilar apps
About Zoho Desk
Zoho Desk is a cloud-based customer service software that helps businesses deliver top-notch customer support to their clients. It features tools for managing tickets, automating workflows, and analyzing performance metrics.
Learn more
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your LiveChat and Zoho Desk accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between LiveChat and Zoho Desk as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Zoho Desk. No coding required.
Yes. You can set up a workflow where LiveChat triggers actions in Zoho Desk, and a separate workflow where Zoho Desk triggers actions in LiveChat. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between LiveChat and Zoho Desk. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire LiveChat and Zoho Desk integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
