
When this happens...

Automatically do this!
Create a Business Service
Install an Add-On
Delete an Add-On
Update an Add-On
When this happensTriggers
A trigger is an event that starts a workflow.
Triggers when new incidents are created.
Triggers when new incidents are acknowledged.
Triggers when an incident is annotated, meaning additional notes or comments are added to an existing incident.
Triggers when an incident is escalated.
Action is the task that follows automatically within your Maestra integrations.
Create a new channel within a workspace
Initiates a new file upload to Maestra.
Grabs the file list with key id and basic information.
Create a Business Service in PagerDuty.
This action Install an Add-on for your account.
This action delete an add-on.

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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your Maestra and PagerDuty accounts to viaSocket. Once connected, you can set up a workflow where an event in Maestra triggers actions in PagerDuty (or vice versa).
Absolutely. You can customize how Maestra data is recorded in PagerDuty. This includes choosing which data fields go into which fields of PagerDuty, setting up custom formats, and filtering out unwanted information.
The data sync between Maestra and PagerDuty typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Maestra and PagerDuty. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
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Learn MoreagerDuty is a digital operations management platform that empowers teams to manage and resolve incidents efficiently, ensuring high availability and performance.
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