Connect Mailparser and Freshservice to Build Intelligent Automations
Choose a Trigger
When this happens...
New Email Parsed One Request Per Row
New Email Parsed One Request Per Email
Choose an Action
Automatically do this!
Create Requestor
Add Notes to a Ticket
Create Ticket
Ready to use Mailparser and Freshservice automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Email Parsed One Request Per Row
Triggers when a new email is parsed in an inbox, and create one request for each row if the result contains a tabular result.
New Email Parsed One Request Per Email
Triggers when a new email is parsed in an inbox, and create one request for one email.
Do thisActions
Action is the task that follows automatically within your Mailparser integrations.
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Add Notes to a Ticket
Creates a ticket approval request.
Create Ticket
Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.
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Frequently Asked Questions
To start, connect both your Mailparser and Freshservice accounts to viaSocket. Once connected, you can set up a workflow where an event in Mailparser triggers actions in Freshservice (or vice versa).
Absolutely. You can customize how Mailparser data is recorded in Freshservice. This includes choosing which data fields go into which fields of Freshservice, setting up custom formats, and filtering out unwanted information.
The data sync between Mailparser and Freshservice typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Mailparser and Freshservice. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Mailparser
Send emails to Mailparser, get structured data in return. Leads, Contact Forms, eCommerce, Shipping Notes, Attachments, Customer Info & more.
Learn MoreAbout Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
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