Connect Mural and Help Scout to Build Intelligent Automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Mural
Triggers when new murals are created.
New Area
Triggers when new areas are created in your mural.
New Room
Triggers when a new room is created.
New Sticky
Triggers when new stickies are created in your mural.
Conversation Assigned
Triggers when a conversation is assigned to agent.
Tags Updated
Triggers when conversation tags are updated.
Do thisActions
Action is the task that follows automatically within your Mural integrations.
Get murals for a room
get murals for a room
Get Rooms of a Workspace
Get rooms of a workspace by its id.
Create a Mural
Create a mural in a room.
Get murals for a workspace
get murals for a existing workspace.
Create Sticky
Create one or more sticky note widgets on a mural.
Delete Customer
This action deletes the customer .
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Frequently Asked Questions
To start, connect both your Mural and Help Scout accounts to viaSocket. Once connected, you can set up a workflow where an event in Mural triggers actions in Help Scout (or vice versa).
Absolutely. You can customize how Mural data is recorded in Help Scout. This includes choosing which data fields go into which fields of Help Scout, setting up custom formats, and filtering out unwanted information.
The data sync between Mural and Help Scout typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Mural and Help Scout. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Mural
Mural is a digital workspace for visual collaboration, enabling teams to brainstorm, plan, and design together in real-time. It offers a variety of tools to create diagrams, flowcharts, and mind maps, making it easier to organize and share ideas.
Learn MoreAbout Help Scout
Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
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