Connect Mural and Zendesk Support to Build Intelligent Automations
Choose a Trigger
When this happens...
New Mural
New Area
New Room
New Sticky
Choose an Action
Automatically do this!
Find a User
Find an Agent
Find an Organization
Find Tickets
Find Latest Comment
Add Comment to Ticket
Add Tags to Ticket
Create an Organization
Create a User
Remove Tag from Ticket
Update Ticket
Create Ticket
Ready to use Mural and Zendesk Support automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Mural
Triggers when new murals are created.
New Area
Triggers when new areas are created in your mural.
New Room
Triggers when a new room is created.
New Sticky
Triggers when new stickies are created in your mural.
New Organization
Trigger when new ogranization created
New User
Triggers when a new user is created.
Do thisActions
Action is the task that follows automatically within your Mural integrations.
Get murals for a room
get murals for a room
Get Rooms of a Workspace
Get rooms of a workspace by its id.
Create a Mural
Create a mural in a room.
Get murals for a workspace
get murals for a existing workspace.
Create Sticky
Create one or more sticky note widgets on a mural.
Find a User
Finds an existing user by query
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Frequently Asked Questions
To start, connect both your Mural and Zendesk Support accounts to viaSocket. Once connected, you can set up a workflow where an event in Mural triggers actions in Zendesk Support (or vice versa).
Absolutely. You can customize how Mural data is recorded in Zendesk Support. This includes choosing which data fields go into which fields of Zendesk Support, setting up custom formats, and filtering out unwanted information.
The data sync between Mural and Zendesk Support typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Mural and Zendesk Support. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Mural
Mural is a digital workspace for visual collaboration, enabling teams to brainstorm, plan, and design together in real-time. It offers a variety of tools to create diagrams, flowcharts, and mind maps, making it easier to organize and share ideas.
Learn MoreAbout Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
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