
When this happens...
New Lead
New or Updated Helpdesk Ticket

Automatically do this!
Create Trace
When this happensTriggers
A trigger is an event that starts a workflow.
Runs when new lead is created
Triggers when the ticket in helpdesk is created or updated with a particular status
Action is the task that follows automatically within your Odoo integrations.
Create a new lead in Odoo CRM.
Create a new trace to track the execution of a feature.

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To start, connect both your Odoo and Basalt accounts to viaSocket. Once connected, you can set up a workflow where an event in Odoo triggers actions in Basalt (or vice versa).
Absolutely. You can customize how Odoo data is recorded in Basalt. This includes choosing which data fields go into which fields of Basalt, setting up custom formats, and filtering out unwanted information.
The data sync between Odoo and Basalt typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Odoo and Basalt. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Odoo is a comprehensive suite of open-source business applications that covers all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, and more. It is designed to streamline business processes and improve productivity by providing a fully integrated and customizable platform.
Learn MoreBasalt is an advanced AI-driven platform designed to enhance productivity and streamline workflows. It leverages artificial intelligence to automate tasks, analyze data, and provide actionable insights, making it an essential tool for businesses looking to optimize their operations.
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