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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Template
Triggers when new template is created.
New Organization
This trigger checks for newly created organizations in Deskpro on a scheduled interval (e.g., every 5 or 15 minutes).
New Person Added
This trigger automatically checks for new people (users) added to your Deskpro account on a regular schedule (e.g., every 5 or 15 minutes).
New Ticket
Checks for any new ticket created
New Task
This trigger checks for newly created tasks in Deskpro.
Do thisActions
Action is the task that follows automatically within your OneSignal integrations.
Get All Players
Get an all existing players
View messages
View the details for a collection of messages.
List Templates
List all templates.
List Segments
List all segments.
Create an Email Template
Create an email template.
Create an SMS Template
Create an sms template.
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Frequently Asked Questions
To start, connect both your OneSignal and Deskpro accounts to viaSocket. Once connected, you can set up a workflow where an event in OneSignal triggers actions in Deskpro (or vice versa).
Absolutely. You can customize how OneSignal data is recorded in Deskpro. This includes choosing which data fields go into which fields of Deskpro, setting up custom formats, and filtering out unwanted information.
The data sync between OneSignal and Deskpro typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between OneSignal and Deskpro. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About OneSignal
OneSignal is a simple and smart service that send push notifications across all platforms. OneSignal features reliable delivery of millions of notifications, segmentation and targeting, automated delivery, localization, support for all major app development tools, and real time analytics.
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