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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Template
Triggers when new template is created.
Conversation Assigned
Triggers when a conversation is assigned to agent.
Tags Updated
Triggers when conversation tags are updated.
Update Customer
triggers when a customer is updated
Note Created
Triggers when a note is created
Tag Created
Triggers when tag is created
Do thisActions
Action is the task that follows automatically within your OneSignal integrations.
Get All Players
Get an all existing players
View messages
View the details for a collection of messages.
List Templates
List all templates.
List Segments
List all segments.
Create an Email Template
Create an email template.
Create an SMS Template
Create an sms template.
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Frequently Asked Questions
To start, connect both your OneSignal and Help Scout accounts to viaSocket. Once connected, you can set up a workflow where an event in OneSignal triggers actions in Help Scout (or vice versa).
Absolutely. You can customize how OneSignal data is recorded in Help Scout. This includes choosing which data fields go into which fields of Help Scout, setting up custom formats, and filtering out unwanted information.
The data sync between OneSignal and Help Scout typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between OneSignal and Help Scout. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About OneSignal
OneSignal is a simple and smart service that send push notifications across all platforms. OneSignal features reliable delivery of millions of notifications, segmentation and targeting, automated delivery, localization, support for all major app development tools, and real time analytics.
Learn MoreAbout Help Scout
Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
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