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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Response Submitted
Runs when new response is submitted
Do thisActions
Action is the task that follows automatically within your Opinion Stage integrations.
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Add Notes to a Ticket
Creates a ticket approval request.
Create Ticket
Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.
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Frequently Asked Questions
To start, connect both your Opinion Stage and Freshservice accounts to viaSocket. Once connected, you can set up a workflow where an event in Opinion Stage triggers actions in Freshservice (or vice versa).
Absolutely. You can customize how Opinion Stage data is recorded in Freshservice. This includes choosing which data fields go into which fields of Freshservice, setting up custom formats, and filtering out unwanted information.
The data sync between Opinion Stage and Freshservice typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Opinion Stage and Freshservice. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Opinion Stage
Opinion Stage is a versatile platform for creating engaging quizzes, surveys, and polls to boost audience interaction and gather valuable insights.
Learn MoreAbout Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
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