Connect Productroad and Zendesk Support
Integrate Productroad with Zendesk Support to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
List All Tickets from Zendesk Support when New Post in Productroad
Add Comment to Ticket in Zendesk Support when New Post in Productroad
Add Tags to Ticket in Zendesk Support when New Post in Productroad
Create Or Update Organization in Zendesk Support when New Post in Productroad
Create or Update Customer in Zendesk Support when New Post in Productroad
Popular Productroad + Zendesk Support flows
Start from a real workflow other teams are already running.
Choose a trigger
Productroad
When this happens...
New Post
Choose an action
Zendesk Support
Automatically do this!
List All Tickets
Add Comment to Ticket
Add Tags to Ticket
Create Or Update Organization
Create or Update Customer
Remove Tags From Ticket
Update Ticket
Create Ticket
Find Latest Ticket Comment
List Ticket Comments
List Agents
Find or List Groups
Delete Customers
List All Organizations
List All Customers
List All Tickets from Zendesk Support when New Post in Productroad
Use this flowAdd Comment to Ticket in Zendesk Support when New Post in Productroad
Use this flowAdd Tags to Ticket in Zendesk Support when New Post in Productroad
Use this flowCreate Or Update Organization in Zendesk Support when New Post in Productroad
Use this flowCreate or Update Customer in Zendesk Support when New Post in Productroad
Use this flowRemove Tags From Ticket in Zendesk Support when New Post in Productroad
Use this flowUpdate Ticket in Zendesk Support when New Post in Productroad
Use this flowFind Latest Ticket Comment in Zendesk Support when New Post in Productroad
Use this flowList Ticket Comments from Zendesk Support when New Post in Productroad
Use this flowList Agents from Zendesk Support when New Post in Productroad
Use this flowSupported Triggers & Actions
Everything you can automate between Productroad and Zendesk Support.
When this happensTriggers
A trigger is an event that starts a workflow.
New Post
Trigger when new post created.
New Organization Created or Updated
Runs when organization changes
New Customer Created or Updated
Runs when a new user is created in Zendesk Support.
Tag Added To Customer
Runs when tag is added to Customer
New Group Is Created
Runs when new group is created
New Ticket Created or Updated
Runs when an existing Ticket Created or Updated
Do thisActions
Action is the task that follows automatically within your Productroad integrations.
Change Post Status
To change status of the post you need to know ID of that post
Create Post
You can create posts on your own behalf or on behalf of your users.
Create Post on Behalf of Customer
The request is identical to creating a post on your own behalf, but you need to add the email and full_name parameters, containing the email and username,
List All Tickets
Get all support tickets
Add Comment to Ticket
Adds a comment to an existing ticket.
Add Tags to Ticket
Adds multiple tags to an existing ticket by ticket ID.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Productroad
Productroad is a comprehensive platform designed to streamline product management processes. It offers tools for roadmapping, feedback collection, and prioritization, enabling teams to efficiently plan and execute product strategies. With Productroad, product managers can align their teams, gather valuable insights from stakeholders, and ensure that product development is on track and aligned with business goals.
Learn moreSimilar apps
About Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Productroad and Zendesk Support accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Productroad and Zendesk Support as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Zendesk Support. No coding required.
Yes. You can set up a workflow where Productroad triggers actions in Zendesk Support, and a separate workflow where Zendesk Support triggers actions in Productroad. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Productroad and Zendesk Support. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Productroad and Zendesk Support integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
