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When this happensTriggers
A trigger is an event that starts a workflow.
Triggers when a new ticket is created.
Triggers when a new customer is added.
Triggers when a customer's details are updated.
Triggers when a new note is added to a ticket.
Triggers when a ticket is assigned to a team member.
Ticket Unassigned
Action is the task that follows automatically within your Prosa AI integrations.
List all available ASR models.
Retrieve all ASR jobs.
Submit a TTS request. The processing duration depends largely on the length of the text to synthesize.
Get job details by Job ID. Returns result and status if the job has been completed.
Creates a new customer
Assigns a ticket to a specific team member.

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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your Prosa AI and Teamwork Desk accounts to viaSocket. Once connected, you can set up a workflow where an event in Prosa AI triggers actions in Teamwork Desk (or vice versa).
Absolutely. You can customize how Prosa AI data is recorded in Teamwork Desk. This includes choosing which data fields go into which fields of Teamwork Desk, setting up custom formats, and filtering out unwanted information.
The data sync between Prosa AI and Teamwork Desk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Prosa AI and Teamwork Desk. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Prosa AI is a cutting-edge platform that leverages artificial intelligence to provide innovative solutions for various industries. It focuses on enhancing productivity, automating tasks, and delivering intelligent insights to help businesses make data-driven decisions. With its advanced AI capabilities, Prosa AI aims to transform the way organizations operate, offering tools that streamline processes and improve efficiency.
Learn MoreTeamwork Desk is a customer support software that helps teams manage and resolve customer queries efficiently. It offers a range of features including ticket management, automation, and reporting to streamline customer support operations.
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