Connect Qase and Customer.io
Integrate Qase with Customer.io to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Popular Qase + Customer.io flows
Start from a real workflow other teams are already running.
Choose a trigger
Qase
When this happens...
New Test Run
New Test Run Completed
New Test Result
New Defect
Choose an action
Customer.io
Automatically do this!
List campaigns
Create manual segment
Delete a segment
Update Test Case in Qase when Slack Events in Customer
Use this flowUpdate Test Case in Qase when SMS Events in Customer
Use this flowCreate Test Run in Qase when Customer Events from Customer.io
Use this flowFind Test Runs in Qase when SMS Events in Customer
Use this flowUpdate Defect Status in Qase when Slack Events in Customer
Use this flowList campaigns in Customer when New Test Run in Qase
Use this flowUpdate Test Case in Qase when Email Events in Customer
Use this flowFind Test Cases in Qase when Push Events in Customer
Use this flowUpdate Defect Status in Qase when Customer Events from Customer.io
Use this flowCreate Defect in Qase when SMS Events in Customer
Use this flowSupported Triggers & Actions
Everything you can automate between Qase and Customer.io.
When this happensTriggers
A trigger is an event that starts a workflow.
New Test Run
Runs when a new test run starts in a chosen project, optionally for a milestone or environment.
New Test Run Completed
Runs when a test run in a chosen project finishes (passed, failed or aborted).
New Test Result
Runs when a new test result is recorded in a chosen project, optionally for one run or status.
New Defect
Runs when a new defect is logged in a chosen project.
Customer Events
Triggers when Events are performed on customer
Email Events
Triggers when Events are performed on Email.
Do thisActions
Action is the task that follows automatically within your Qase integrations.
Create Test Case
Create a test case with steps, severity and priority in a chosen project and suite.
Create Test Run
Start a test run in a project with chosen cases, a test plan, or all cases, plus environment and milestone.
Update Test Case
Update a test case's title, steps, severity, tags or other fields. Empty fields stay unchanged.
Find Test Cases
Find test cases in a project by name, suite, severity, status or other filters, or get one by ID.
Update Test Run
Update a test run's title, description, environment, milestone, tags or configurations. Empty fields stay unchanged.
Complete Test Run
Mark a test run as complete so its results are final.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Qase
Qase is a test management platform for organizing manual and automated tests, managing test runs, and tracking software quality across development teams.
Learn moreSimilar apps
About Customer.io
Customer.io is a versatile marketing automation platform designed to help businesses create, send, and optimize targeted email campaigns. It enables users to engage with their audience through personalized messaging and automated workflows, ensuring effective communication and improved customer relationships.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Qase and Customer.io accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Qase and Customer.io as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Customer.io. No coding required.
Yes. You can set up a workflow where Qase triggers actions in Customer.io, and a separate workflow where Customer.io triggers actions in Qase. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Qase and Customer.io. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Qase and Customer.io integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
