
When this happens...
Outgoing Call Completed
Incoming Call Completed
Call Recording Completed
Call Summary Completed
Call Transcript Completed
Outgoing Message Delivered

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When this happensTriggers
A trigger is an event that starts a workflow.
Notifies when an outgoing call from a selected QUO phone number ends.
Subscribe one or more phone numbers to receive a notification when an incoming call ends.
Triggers when a call recording has finished.
Triggered when a call summary is completed for the selected phone number(s).
Triggered when a call transcript is finished and available for the selected phone number(s).
Triggered when a message sent from a selected phone number is successfully delivered to the recipient.
Action is the task that follows automatically within your Quo integrations.
Retrieve audio recordings for a specific call using its Call ID.
Fetches detailed information for a specific call using its Call ID.
Retrieve a brief summary and status of a call using its Call ID.
Retrieve the transcript (text and timestamps) for a specified call using its Call ID.
Retrieve the voicemail recording and details for a specific call using its Call ID.
Send a text message from a Quo phone number to one or more recipients. Optionally mark the conversation as Done.

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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your Quo and Common Room accounts to viaSocket. Once connected, you can set up a workflow where an event in Quo triggers actions in Common Room (or vice versa).
Absolutely. You can customize how Quo data is recorded in Common Room. This includes choosing which data fields go into which fields of Common Room, setting up custom formats, and filtering out unwanted information.
The data sync between Quo and Common Room typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Quo and Common Room. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
QUO is a new phone for business. It comes with powerful calling, messaging, and a lightweight CRM.
Learn MoreCommon Room is a community intelligence platform designed to help organizations understand, engage, and grow their communities. By aggregating data from various community platforms, it provides insights and analytics to enhance community engagement and drive business outcomes.
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