Connect Reamaze and Freshservice to Build Intelligent Automations
Choose a Trigger
When this happens...
New Conversation Starts
New Message Created
New Contact Created
Choose an Action
Automatically do this!
Create Requestor
Add Notes to a Ticket
Create Ticket
Ready to use Reamaze and Freshservice automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Conversation Starts
Runs when new conversation starts
New Message Created
Runs when new message is created
New Contact Created
Runs when new contact is created
Do thisActions
Action is the task that follows automatically within your Reamaze integrations.
Create Contact
Create a contact in Reamaze
Create Message
Send a message in a conversation
Create Conversation
Create a new customer conversation.
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Add Notes to a Ticket
Creates a ticket approval request.
Create Ticket
Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.
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Frequently Asked Questions
To start, connect both your Reamaze and Freshservice accounts to viaSocket. Once connected, you can set up a workflow where an event in Reamaze triggers actions in Freshservice (or vice versa).
Absolutely. You can customize how Reamaze data is recorded in Freshservice. This includes choosing which data fields go into which fields of Freshservice, setting up custom formats, and filtering out unwanted information.
The data sync between Reamaze and Freshservice typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Reamaze and Freshservice. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Reamaze
Reamaze is a web-based customer communication platform that integrates email, social media, and live chat functionalities to provide a comprehensive support solution for businesses.
Learn MoreAbout Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
Learn More
