Connect request tracker and Hive
Integrate request tracker with Hive to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Available events for request tracker and Hive
Supported Triggers & Actions
Everything you can automate between request tracker and Hive.
When this happensTriggers
A trigger is an event that starts a workflow.
New Action Created
Runs when a new action is created in the selected project.
Updated Action
Retrieve actions from the selected project in a workspace that were modified within the past specified minutes.
Do thisActions
Action is the task that follows automatically within your request tracker integrations.
Create Action for Workspace
Creates a new task in the specified Hive workspace and sets its scheduled date.
Create Message
Creates a new message in a Hive workspace group, optionally including the sender's name, picture, and message color.
Copy Project
Create a new project in the selected workspace by copying an existing project's settings; optionally include dates, assignees, and action statuses.
Update Hive Action
Updates an existing Hive action with new status, assignees, dates, and labels.
Create Task in Hive Workspace
Creates a new task in the selected Hive workspace with a title, assignees, optional description, scheduled date, and project.
Apply Action Template
Applies a saved template to a selected action in a Hive workspace.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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About request tracker
Request Tracker (RT) is an open-source, enterprise-grade ticketing system.
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About Hive
Hive is a powerful project management and collaboration platform designed to help teams work more efficiently. With features like task management, messaging, file sharing, and analytics, Hive streamlines workflows and enhances productivity.
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Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your request tracker and Hive accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between request tracker and Hive as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Hive. No coding required.
Yes. You can set up a workflow where request tracker triggers actions in Hive, and a separate workflow where Hive triggers actions in request tracker. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between request tracker and Hive. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire request tracker and Hive integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
