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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Contact
Triggers when new contact created.
New Page or BlogPost
Triggers when a new page or blog post is created.
Do thisActions
Action is the task that follows automatically within your Respond.io integrations.
Assign/Unassign Conversation
Updates the assignee of a specific contact. You can unassign the contact by leaving the assignee value empty.
List All Users
Retrieves the list of all users
List All Contacts
List all available contacts. You can use filters in the request body to limit the results to only records with matching contact field values.
Add Comment
Adds a comment to a conversation
Add Space Tag
Adds a space tag
Add Tags
Add tags for a contact
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Frequently Asked Questions
To start, connect both your Respond.io and Confluence Cloud accounts to viaSocket. Once connected, you can set up a workflow where an event in Respond.io triggers actions in Confluence Cloud (or vice versa).
Absolutely. You can customize how Respond.io data is recorded in Confluence Cloud. This includes choosing which data fields go into which fields of Confluence Cloud, setting up custom formats, and filtering out unwanted information.
The data sync between Respond.io and Confluence Cloud typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Respond.io and Confluence Cloud. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Respond.io
respond.io unifies customer communication across instant messaging, web chat, and email for organizations that market, sell, and support.
Learn MoreAbout Confluence Cloud
Confluence is a collaboration tool developed by Atlassian that allows teams to manage projects, share documents, and enhance communication within teams. Confluence integrates seamlessly with Jira and supports a range of powerful plugins to extend its functionality.
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