Full list

Supported Triggers & Actions

Everything you can automate between Rev AI and Smartping.

When this happensTriggers

A trigger is an event that starts a workflow.

New Topic Extraction

New Topic Extraction

Trigger when new topic extraction is created.

New Submit Sentiment Analysis

New Submit Sentiment Analysis

Trigger when new submit analysis .

New Force Alignment Job

New Force Alignment Job

Trigger when new force alignment is created.

Request a new Trigger for Rev AI

Do thisActions

Action is the task that follows automatically within your Rev AI integrations.

Submit Topic Extraction Job

Submit Topic Extraction Job

Starts an asynchronous job to extract topics from a transcript.

Delete Topic Extraction

Delete Topic Extraction

Delete an existing topic extraction.

Submit Sentiment Analysis

Submit Sentiment Analysis

Starts an asynchronous job to analyze sentiments in a transcript.

Delete Submit Sentiment Analysis

Delete Submit Sentiment Analysis

Delete an existign submit sentiment analysis.

Submit Force Alignment Job

Submit Force Alignment Job

Starts an asynchronous job to obtain precise word timings for an audio file and text transcript.

Delete Submit Force Alignment Job

Delete Submit Force Alignment Job

Delete an existing submit force alignment job.

How to build your first workflow with viaSocket
2-Minute Guide

Learn how to build your first workflow

Follow a simple walkthrough to create, test, and launch your first automation.

  1. 1

    Connect your apps

    Link the apps you want to automate.

  2. 2

    Configure your workflow

    Set up triggers, actions, and map your data.

  3. 3

    Test & publish

    Test your workflow and publish it.

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Integrations Smartping
Smartping + Rev AI
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About Smartping

Smartping is a UCaaS/CPaaS platform for enterprises to manage omnichannel customer communication across SMS, voice, WhatsApp, RCS, and email. It provides programmable APIs, a cloud contact center, and Gen‑AI voicebots/conversational AI to automate support, marketing, and transactional messaging with telco‑grade reliability and compliance.

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Frequently Asked Questions

How do I connect Rev AI and Smartping?

Sign up for a free viaSocket account, then authorize both your Rev AI and Smartping accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.

Does this integration work in real time?

Yes. viaSocket uses instant triggers where available, so data moves between Rev AI and Smartping as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.

Can I control which data gets sent from Rev AI to Smartping?

Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Smartping. No coding required.

Can the integration run in both directions?

Yes. You can set up a workflow where Rev AI triggers actions in Smartping, and a separate workflow where Smartping triggers actions in Rev AI. Both run independently and in real time.

What happens if a step in the workflow fails?

viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.

Is viaSocket free to use?

Yes, there is a free plan that covers basic workflows between Rev AI and Smartping. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.

Do I need to know how to code to set this up?

No. The entire Rev AI and Smartping integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.