Triggers when new incidents are created.
Triggers when new incidents are acknowledged.
Triggers when an incident is annotated, meaning additional notes or comments are added to an existing incident.
Triggers when an incident is escalated.
Get all details of an existing user.
Get all the details of an existing user.
Retrives all audit trail records.
List existing Business Services.
List all existing incidents.
List Incident Workflow Actions.
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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
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