Connect Routee and deskdirector to Build Intelligent Automations

Choose a Trigger

Routee

When this happens...

Choose an Action

deskdirector

Automatically do this!

Enable Integrations or automations with these events of Routee and deskdirector

Enable Integrations or automations with these events of Routee and deskdirector

Triggers

New contact added

New contact added

Start a workflow for each contact added to your Routee account.

Request a new Trigger for Routee

Actions

List all Contacts

List all Contacts

Retrieve all the contacts of the account.

Create contact

Create contact

Create a new contact with name, mobile number, country code, and optional VIP flag.

Send an SMS

Send an SMS

Send a text message to the specified phone number.

Request a new Action for Routee

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Frequently Asked Questions

How do I start an integration between Routee and deskdirector?

To start, connect both your Routee and deskdirector accounts to viaSocket. Once connected, you can set up a workflow where an event in Routee triggers actions in deskdirector (or vice versa).

Can we customize how data from Routee is recorded in deskdirector?

Absolutely. You can customize how Routee data is recorded in deskdirector. This includes choosing which data fields go into which fields of deskdirector, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Routee and deskdirector?

The data sync between Routee and deskdirector typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Routee to deskdirector?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Routee and deskdirector?

Yes, you can set conditional logic to control the flow of data between Routee and deskdirector. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

Routee

About Routee

Routee is a platform that provides users with SMS sending functionality, enhancing communication between businesses and individuals.

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deskdirector

About deskdirector

DeskDirector provides top customer success platform for MSPs that provides customizable client and tech portals, centralized communication, smart tickets, automations and more.

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