Connect SendBird AI Chatbot and case status to Build Intelligent Automations
Choose a Trigger
When this happens...
New Open Channel
Open Channel Removed
New Open Channel User
User Exits
New Message in an Open Channel
Updated Message in an Open Channel
Deleted Message in an Open Channel
New Group Channel
Updated Group Channel
Group Channel Deleted
User Invited in a Group Channel
User Decline Invitation
User Accept Invitation
User Leave Group Channel
New Message in a Group Channel
No Unread Message in a Group Channel
Updated Message in a Group Channel
Deleted Message from a Group Channel
Freeze or unfreeze a Group Channel
Add Reaction in a Group Channel
Delete Reaction in a Group Channel
User Blocked
User Unblocked
Updated Push Preference
Updated Push Channel Preference
Device Token Register
Device Token Unregister
Operator Registered
Operator Unregistered
Reported Message
User Reported
Open Channel Reported
Group Channel Reported
User Message Rate Limit Exceeded
Message Replaced
Message Blocked
New Moderation Penalties
Explicit Message Detected
Inappropriate Image Message Blocked
New Announcement Channel
New Announcement Message
Choose an Action
Automatically do this!
- Request a new Action for case status
Enable Integrations or automations with these events of SendBird AI Chatbot and case status
Enable Integrations or automations with these events of SendBird AI Chatbot and case status
Triggers
New Open Channel
Triggers when an open channel is created.
Open Channel Removed
Triggers when an open channel is removed.
New Open Channel User
Triggers when a user enters an open channel.
User Exits
Triggers when a user exits an open channel.
New Message in an Open Channel
Triggers when a message is sent within an open channel.
Updated Message in an Open Channel
Triggers when a message is updated within an open channel.
Actions
Create a Bot
Creates a new bot within an application.
Create a User
Create a new user.
Create open channel
Create an open channel
Create Group Channel
Create a Group Channel.
Send Bot Message
Send a bot message in a Sendbird channel.
Create a Schedule Message
Create a Schedule Message
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Frequently Asked Questions
To start, connect both your SendBird AI Chatbot and case status accounts to viaSocket. Once connected, you can set up a workflow where an event in SendBird AI Chatbot triggers actions in case status (or vice versa).
Absolutely. You can customize how SendBird AI Chatbot data is recorded in case status. This includes choosing which data fields go into which fields of case status, setting up custom formats, and filtering out unwanted information.
The data sync between SendBird AI Chatbot and case status typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between SendBird AI Chatbot and case status. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About SendBird AI Chatbot
SendBird AI Chatbot is a powerful tool designed to enhance communication by integrating AI-driven chat capabilities into your applications. It allows businesses to automate customer interactions, provide instant support, and improve user engagement through intelligent conversation management.
Learn MoreAbout case status
Case Status is a client management platform that allows firms to communicate with the clients via text, app, or web through a single platform.
Learn More
