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IntegrationsSmartlead AIZendesk Support
Smartlead AI + Zendesk Support

Connect Smartlead AI and Zendesk Support to Build Intelligent Automations

Choose a Trigger

Smartlead AI

When this happens...

Choose an Action

Zendesk Support

Automatically do this!

Ready to use Smartlead AI and Zendesk Support automations

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Automate Instagram Comment Replies with Smart DMs

trigger
When
Default app icon
Instagram for Business
Instant Trigger
Do
getRandomCommentReplyFunction
cmntp4d3SwSR
IF
    • text is ai
      Workflow step icon
      ReplytoComment
      Workflow step icon
      Send a Private Reply
      Add Step
    • Is guide comment
      Workflow step icon
      ReplytoComment Guide
      Workflow step icon
      Send a Private Reply Guide
      Add Step
    • multi keyword match
      cmntdqJzLMYS
      Workflow step icon
      ReplytoCommentMultiKeyword
      Add Step
Continue from here
View Template

Automate Expense Report Approvals via Slack & QuickBooks

trigger
app icon
app icon
app icon
app icon
When
Default app icon
Google Forms
Runs Every 15 Minutes
Do
Workflow step icon
Send for Approval
IF
    • Send for Approval accept
      Workflow step icon
      Create Entry of expenses
      Add Step
    • Send for reject
      Workflow step icon
      Mail for Rejection
      Add Step
Continue from here
Workflow step icon
Add Expense Details
View Template

Automate Instagram DM Replies, Reactions, and Team Alerts

trigger
app icon
app icon
When
Default app icon
Instagram for Business
Instant Trigger
Do
convertTimestampToIST_Message_Time
Workflow step icon
Give Prompt and Get Structured Response
IF
    • has response
      Workflow step icon
      SendDMMessage
      Add Step
    • Notify team
      Workflow step icon
      SendMail
      Add Step
    • has react
      Workflow step icon
      SendDMMessage React
      Add Step
Continue from here
View Template

Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

Lead Unsubscribed

Lead Unsubscribed

Triggers when a lead is unsubscribed

Lead Category Updated

Lead Category Updated

Triggers when a lead category is updated

New Organization

New Organization

Retrieve organizations created since a specified time (provided in minutes) from Zendesk.

New User

New User

Triggers when a new user is created.

New Group

New Group

Triggers when a new group is created.

Updated Ticket

Updated Ticket

Triggers when an existing ticket is updated.

Do thisActions

Action is the task that follows automatically within your Smartlead AI integrations.

List all Campaigns

List all Campaigns

This endpoint fetches all the campaigns in your account

Create Campaign

Create Campaign

This endpoint creates a new campaign

Get Campaign By Id

Get Campaign By Id

This endpoint fetches a campaign based on its ID

Delete Campaign By Id

Delete Campaign By Id

This endpoint deletes a campaign based on its ID

List all leads by Campaign ID

List all leads by Campaign ID

This endpoint fetches all the leads in a campaign using the campaign’s ID

Fetch Lead Categories

Fetch Lead Categories

This endpoint fetches all your categories

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Frequently Asked Questions

How do I start an integration between Smartlead AI and Zendesk Support?

To start, connect both your Smartlead AI and Zendesk Support accounts to viaSocket. Once connected, you can set up a workflow where an event in Smartlead AI triggers actions in Zendesk Support (or vice versa).

Can we customize how data from Smartlead AI is recorded in Zendesk Support?

Absolutely. You can customize how Smartlead AI data is recorded in Zendesk Support. This includes choosing which data fields go into which fields of Zendesk Support, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Smartlead AI and Zendesk Support?

The data sync between Smartlead AI and Zendesk Support typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Smartlead AI to Zendesk Support?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Smartlead AI and Zendesk Support?

Yes, you can set conditional logic to control the flow of data between Smartlead AI and Zendesk Support. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

Smartlead AI

About Smartlead AI

Smartlead AI is a cutting-edge platform designed to revolutionize lead generation and management using artificial intelligence. It offers advanced tools to automate and optimize the process of acquiring and nurturing leads, making it an essential tool for businesses looking to enhance their marketing and sales strategies.

AI ToolsMarketing Automation
Learn More
Zendesk Support

About Zendesk Support

Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.

Customer Support
Learn More

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